Glassdoor is one of the leading companies in the human resources industry. It helps millions of people to find their next job or write reviews for an employer to help others when interviewing or considering that company to work for.
This Browse AI prebuilt robot enables you to extract different fields of data from a Glassdoor job posting without writing a single line of code. You can download these data as a spreadsheet, save it to Google Sheets & Airtable or flow it through Zapier or Pabbly to create custom workflows.
You need to provide the following:
- The job posting URL
We extract these for you:
- Job Title
- Company Name
- Location
- Employee count estimation
- Description
- Salary
- Logo
Job Title | Company Name | Location | Employee Est | Description | Salary | Logo |
|---|---|---|---|---|---|---|
Technical Support Tier I | Constellation Software | Remote | $60K/yr (Employer est.) | Tier 1 Technical Support Analyst at R.O. Writer The Company Constellation R.O. Writer Inc. (ROW) is a leading automotive software business and an innovative market leader with a long history of success in serving independent and franchised automotive repair shops. Their software helps these shops increase efficiency, predictability, and profits which has allowed ROW to become the trusted partner for over 4,000 businesses across North America. ROW was recently acquired by The Perseus Group, an operating group of Constellation Software Inc. Constellation, together with its subsidiaries, acquires, builds, and manages vertical market software businesses in the United States, Canada and internationally. Constellation Software Inc. is a public company that trades on the Toronto Stock Exchange under (TSX: CSU). The Role You will provide excellent customer support, via phone and email, to R.O. Writer Customers. You will directly impact the ability of R.O. Writer customers to successfully utilize applications at all phases of the customer lifecycle. Job Responsibilities Be the first point of contact to answer customer support calls and emails, working with all levels of customer users, management, and technical staff. Diagnose, recommend or perform minor remedial action to correct known issues and attempt to resolve unknown moderately complex technical issues or unexpected results. Instruct customers in the use of installation, configuration, and user manuals. Escalate complex or urgent issues as needed. Provide reasonable workarounds to resolve unexpected results or system limitations Use the R.O. Writer ticketing system to record issue, testing, resolution, and administrative tasks Rotating after hours/Saturday support Qualifications Customer support experience of enterprise software Strong written/verbal communication skills Aptitude in software and operating system troubleshooting techniques/methodologies Technical aptitude; analytical and critical thinking skills Customer centric focus Commitment to/track record of consistent issue resolution and customer follow up Remote opportunity Permanent/Direct Hire Job Type: Full-time Pay: $60,000.00 per year Additional pay: Bonus pay Benefits: Dental care Extended health care RRSP match Vision care Work from home Schedule: 8 hour shift Monday to Friday Experience: customer facing: 3 years (required) IT support: 2 years (required) Work Location: Remote Show more See company reviews | $60K/yr (Employer est.) | - |
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