Trustpilot is an online review platform that allows customers to leave reviews for businesses worldwide, helping others make informed decisions before they buy or use services. It has become a crucial tool for gauging customer satisfaction and company reputations.
Scraping the Trustpilot reviews for a specific business can provide invaluable insights into customer feedback, overall satisfaction levels, and common themes in reviews. This data is essential for businesses monitoring their online reputation, competitors analyzing market standing, and researchers studying consumer behaviour.
Use Cases:
- Reputation Management: Analyze customer feedback to identify areas of improvement and celebrate strengths, tailoring your services to better meet customer needs.
- Competitor Analysis: Compare your performance against competitors by analyzing the sentiment and content of their customer reviews, helping you identify industry standards and opportunities for differentiation.
- Market Research: Collect and analyze customer opinions on products or services, uncovering trends that can inform strategic decisions and product development.
Integrating this robot with Google Sheets, Airtable, or Zapier can streamline the process of organizing and analyzing the scraped review data. For instance, automatically updating a Google Sheets or Airtable database with the latest reviews can provide real-time insights, while Zapier can trigger alerts or workflows based on specific review content or ratings.
Using this prebuilt robot to scrape Trustpilot reviews offers a seamless way to monitor and analyze customer feedback, empowering businesses to improve their services, monitor their online reputation, and stay ahead of the competition.
# | Reviewer | Rating | Date | Title | Review | Date of Experience |
|---|---|---|---|---|---|---|
1 | Michael Riley | 5 | Monday, October 7, 2024 at 07:45:56 PM | Queensboro went above and beyond | Queensboro went above and beyond expectations when dealing with a sizing issue (my mistake). They replaced the items without question even though I said it was not necessary. This is the type of company that has old fashioned standards and really puts the customer first. Wonderful company! Wonderful products! | October 07, 2024 |
2 | Mimi’s Gourmet Mixes | 5 | Sunday, October 6, 2024 at 03:09:34 PM | We love your workmanship and quality of… | We love your workmanship and quality of your products—it’s truly 5STAR and what brought us to Queensboro. That being said, it’s your continued customer care that brings us back again and again. | October 06, 2024 |
3 | Zoop Benefits | 5 | Monday, October 7, 2024 at 05:40:40 PM | Life happens...I made a mistake and… | Life happens...I made a mistake and Queensboro did not squabble about fault and blame...they just remade 2 shirts. I will ALWAYS use Queensboro for anything embroidery! | October 07, 2024 |
4 | Pat | 5 | Monday, October 7, 2024 at 02:48:49 PM | I had an initial problem with my order… | I had an initial problem with my order and your staff was quick to resolve a reprint the order. I am very thankful for you doing the right thing. Will definately continue to order my items from Queensboro. Thank you | October 07, 2024 |
5 | Tonya Lanier | 5 | Sunday, October 6, 2024 at 02:32:45 PM | Our church has ordered from Queensboro… | Our church has ordered from Queensboro several times. They always produce a quality product and delivers to our expectation. Thanks Queensboro for being a great company to do business with. | October 06, 2024 |
Company Name | Total Reviews | TrustScore | Company Website |
|---|---|---|---|
Queensboro | 25,425 | 4.9 | https://www.queensboro.com/tporg_ |
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